QR – GuildQuality: Customer Satisfaction Report 2020
Satisfying your customers is Job No. 1. At a basic level, it’s about caring. It’s about delivering quality services and products. It’s who you are as a person and more importantly, it’s who you are as a company.
But Customer Satisfaction is also a data-driven business discipline. It’s about developing repeatable systems and processes in your company, so satisfaction happens every day, all the time. Your reputation and future referral flow depends on it.
That is why each year Qualified Remodeler teams up with GuildQuality, a leading customer satisfaction measurement company, to produce the QR -GuildQuality: Customer Satisfaction Report.
The report is comprised of two parts. The first is a visual HEAT MAP that correlates 19 service traits with many types of home improvement and remodeling jobs. The second is a searchable list of company profiles—100 remodeling and home improvement companies who are Satisfaction Leaders.
