Landis Earns 2016 Guildmaster Customer Service Award
We earned the 2016 Guildmaster Award for showing a continued commitment to service excellence! We use GuildQuality to survey our clients after the design phase of the job, and again after the construction phase. The third-party customer satisfaction surveying company based in Atlanta, has powered the Guildmaster Award since 2005 to celebrate service excellence among home builders, remodelers, and contractors.
Landis was one of the over 200 companies recognized by GuildQuality for delivering exceptional customer experiences. GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. In determining the companies who were recognized with this honor, GuildQuality considers two primary metrics: the percentage of customers who would recommend your business and the percentage of customers who responded. Landis achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
“This award reflects our team’s commitment to our clients. They entrust us with their homes and we take that to heart, guiding them from design through construction to renovate to meet their needs,” says principal Ethan Landis.